|
Customers
provide our jobs. They, and only they, pay our wages and benefits.
Options
to buy from many sources are available to our customers. We are honored
when they choose us.
Many
customers place their trust in us by purchasing our products. Their needs
are simple. They want goods shipped as promised and the product to
perform.
Mistakes
are sometimes made. It is our responsibility to be professional, correct
the problem, and cheerfully serve them.
If
we make a mistake, we will admit it and try to correct it at once.
Total
customer satisfaction is A&E's goal. When we fail, everyone in A&E
shares the blame. We will not blame a supplier, a computer, or another
department. We are responsible.
Modern
equipment, excellent technology, competent people, and materials of the
finest quality are necessary to fulfill the needs of our customers. We
believe in charging a fair price, including profit, to sustain these
services.
Excellence
in every aspect is our objective. Our customers deserve it. We believe
"good" is the greatest enemy of excellence.
No
product is always perfect. When customers complain, they are doing us a
favor. Right or wrong, the customers are informing us of their perception
of a problem. They have the option to buy elsewhere and never tell us why.
We treat each complaint as an opportunity to improve.
The
customer is our partner. As our customers prospers, so do we.
It all
adds up to....Customer Commitment!
|
