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A&E's TQM
philosophy says that the customer is our partner and meeting our
partner's needs must be our first priority. We build
relationships in order to better understand our customer's
requirements. Then, we work to exceed those requirements, adding
value to our products and services. |
A thorough study of
our partners application may prompt us to refine a particular thread or to
change the way we package or deliver it. Our Technical Services Department adds value each time it offers our
customers expert assistance. Each member of this advisory team has
many years experience in the cut-and-sew industry and is is well-qualified
to answer questions about thread choices and to diagnose the causes of
sewing room difficulties. They are also available to assist you in areas such as:
- Measuring Thread
Performance (ANETRAK®)
- Product Development
- Thread Selection
and Application
- Sewing Problems
- Seam Break Analysis
- Thread Surveys
- Thread Consumption
Analyses
- Cost Analyses
- Thread Education
Seminars
- Quality Data
Collection
Our technicians are as
close as your telephone or email. Or, if needed, A&E will
provide an on-site analysis and consultation. (We have representatives
in Canada, Mexico, England/Europe, Hong Kong, and Costa Rica/Latin
America.) The Technical Services
Department also provides bulletins to our customers for specific problems.
For example, we have several general
bulletins and flyers available on our web
site.
For more specific technical bulletins, send a request by e-mail
to our Technical Services department.
A&E®.
There is a difference®.
It's customer support you can count on.
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